Acceptable Use Policy

1. Prohibited Activities

You may not use the CallCast platform for any of the following activities:

1.1 Fraudulent and Deceptive Practices

• Scams, fraud, or any form of deception intended to obtain money, property, or personal information
• Impersonating government agencies, law enforcement, financial institutions, or other entities
• Phishing or social engineering attacks
• Making false or misleading claims about products, services, or offers
• Misrepresenting your identity or affiliation
• Using spoofed or misleading caller ID information

1.2 Harassment and Abuse

• Harassment, threats, intimidation, or bullying
• Stalking or unwanted repeated contact after being asked to stop
• Hate speech or discrimination based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics
• Abusive, threatening, or obscene language
• Calls designed to annoy, harass, or cause distress

1.3 Illegal Activities

• Any activity that violates applicable local, state, national, or international laws
• Promotion of illegal products, services, or activities
• Drug trafficking or promotion of controlled substances
• Money laundering or terrorist financing
• Violation of export control laws or sanctions

1.4 Robocall Abuse

• Illegal robocalls or autodialers that violate telecommunications regulations
• Calls to numbers on applicable do-not-call registries without proper exemption
• Calls without required disclosures or opt-out mechanisms
• Failure to honor opt-out requests within required timeframes
• Excessive call frequency to the same numbers

2. Prohibited Industries and Use Cases

The following industries and use cases are prohibited on the CallCast platform:

3. Regulated Use Cases

The following use cases are permitted but subject to additional requirements and compliance obligations:

3.1 Debt Collection

Clients using CallCast for debt collection must:

• Comply with all applicable debt collection laws and regulations
• Properly identify themselves and the purpose of the call
• Respect calling time restrictions
• Refrain from harassment, threats, or abusive practices
• Honor cease and desist requests
• Maintain proper records as required by law

3.2 Political Outreach

Clients using CallCast for political campaigns or civic engagement must:

• Comply with all election laws and campaign finance regulations
• Properly identify the sponsoring organization
• Include required disclosures and disclaimers
• Not engage in voter suppression or misinformation
• Respect applicable do-not-call exemptions and limitations

3.3 Healthcare Communications

Clients in healthcare must:

• Comply with applicable health information privacy laws
• Obtain proper patient consent for communications
• Not provide medical advice or diagnoses through automated calls
• Ensure appropriate data security measures

3.4 Financial Services

Clients in financial services must:

• Comply with all applicable financial regulations
• Include required disclosures
• Not make misleading claims about rates, returns, or guarantees
• Maintain appropriate licenses and registrations

4. Consent and Compliance Requirements

4.1 Consent

You must obtain and maintain appropriate consent before contacting individuals:

• Ensure you have a lawful basis to contact each individual on your contact lists
• Respect opt-out requests promptly (within applicable legal timeframes)
• Maintain records of consent where required by law
• Do not purchase or use contact lists from unreliable sources

4.2 Disclosure Requirements

Your calls must include appropriate disclosures:

• Identify your organization at the start of the call
• Disclose if the call is being recorded
• Provide a way for recipients to opt out of future calls
• Include any industry-specific required disclosures

4.3 Do-Not-Call Compliance

You are responsible for:

• Maintaining your own internal do-not-call list
• Scrubbing your contact lists against applicable national and regional do-not-call registries
• Honoring opt-out requests from individuals
• Understanding and applying applicable exemptions correctly

5. Technical Restrictions

You may not:

• Attempt to circumvent rate limits or other technical controls
• Interfere with or disrupt the Platform or its infrastructure
• Probe, scan, or test the vulnerability of our systems
• Access accounts, systems, or data that you are not authorized to access
• Use the Platform in a way that could overburden or impair its functionality
• Reverse engineer, decompile, or attempt to extract source code from the Platform
• Share your account credentials or allow unauthorized access to your account

6. Content Standards

All content used in your campaigns must:

• Be accurate and not misleading
• Not infringe on third-party intellectual property rights
• Not contain malicious code or links to harmful content
• Comply with advertising and marketing standards
• Be appropriate for the intended audience

7. Monitoring and Enforcement

7.1 Our Right to Monitor

We reserve the right to monitor use of the Platform to ensure compliance with this AUP. This may include reviewing campaign configurations, call patterns, and investigating complaints.

7.2 Reporting Violations

If you become aware of any violation of this AUP, please report it to [email protected]. We investigate all reports and take appropriate action.

7.3 Enforcement Actions

Violation of this AUP may result in:

• Warning and request to cease the violating activity
• Temporary suspension of your account or specific features
• Permanent termination of your account
• Forfeiture of unused Credits
• Reporting to law enforcement or regulatory authorities
• Legal action to recover damages

8. Your Obligations

By using our Services, you agree to:

• Comply with this AUP at all times
• Ensure that your employees, contractors, and agents comply with this AUP
• Cooperate with us in investigating potential violations
• Take corrective action promptly when notified of a violation
• Keep informed about applicable laws and regulations that affect your use of the Platform

9. Changes to This Policy

We may update this Acceptable Use Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Services after any changes indicates your acceptance of the updated AUP.

10. Contact Us

If you have questions about this Acceptable Use Policy, please contact us: