Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Business name, contact name, email address, phone number, and billing information
• Verification Documents: Business registration documents, identification documents, and other verification materials
• Campaign Data: Contact lists, call scripts, AI agent configurations, and campaign settings you create
• Call Recordings: Audio recordings of calls made through the Platform (when recording is enabled)
• Communications: Information you provide when you contact our support team

1.2 Information Collected Automatically

When you use our Services, we automatically collect:

• Usage Data: Call logs, campaign analytics, feature usage, and interaction data
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Server logs, error reports, and diagnostic data

1.3 Information from Third Parties

We may receive information from our telecommunications partners related to call delivery, phone number provisioning, and call quality metrics.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Verify your identity and prevent fraud
• Send technical notices, updates, and administrative messages
• Respond to your comments, questions, and support requests
• Monitor and analyze usage trends and activities
• Detect, investigate, and prevent security incidents and abuse
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Telecommunications Providers: For call routing and phone number provisioning
• Cloud Infrastructure: For hosting and data storage (Microsoft Azure)
• Payment Processors: For processing payments

3.2 Legal Requirements

We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government requests).

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Storage and Security

4.1 Data Location

Your data is stored on secure servers provided by Microsoft Azure. Data may be processed in data centers located in various regions to ensure service reliability and performance.

4.2 Security Measures

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Access controls and authentication requirements
• Regular security assessments and monitoring
• Secure development practices

4.3 Data Retention

We retain your information for as long as your account is active or as needed to provide you with Services. Call recordings are retained according to your account settings. You may request deletion of your data, subject to our legal and operational requirements.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

5.1 Access and Portability

You have the right to access the personal information we hold about you and to receive a copy of your data in a portable format.

5.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

5.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (such as legal retention requirements).

5.4 Objection and Restriction

You may object to or request restriction of certain processing of your personal information.

To exercise any of these rights, please contact us at [email protected].

6. End User Data

6.1 Client Responsibility

Our Clients are responsible for the personal information of their End Users (the individuals they contact using our Platform). Clients must ensure they have appropriate legal basis to process End User data and must comply with applicable privacy laws.

6.2 Data Processing

We process End User data on behalf of our Clients as a data processor. We do not use End User data for our own purposes beyond providing the Services to our Clients.

7. Cookies and Tracking

We use cookies and similar tracking technologies to collect usage information and improve our Services.

• Essential Cookies: Required for the Platform to function properly
• Analytics Cookies: Help us understand how users interact with our Services
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our Services.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable law.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Compliance with Nigerian Data Protection Regulations

We comply with the Nigeria Data Protection Regulation (NDPR) and other applicable Nigerian data protection laws. This includes:

• Processing personal data lawfully, fairly, and transparently
• Collecting data for specified, explicit, and legitimate purposes
• Ensuring data accuracy and keeping it up to date
• Retaining data only as long as necessary
• Implementing appropriate security measures
• Respecting data subject rights

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. Your continued use of the Services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: