24/7 support without the 24/7 headcount.
Handle overflow, after-hours, and peak times with AI that sounds like your best agent. Your team focuses on what matters.
The challenge
Support demand doesn't follow a schedule. Your customers need help at 2am, during product launches, and on holidays. But staffing for peak times means paying for idle time, and understaffing means frustrated customers.
The CallCast solution
CallCast provides instant, consistent support whenever your customers need it. Our AI handles common questions, gathers context for escalations, and integrates with your ticketing system. Your human agents get pre-qualified calls with full context.
What you can do
After-hours support
Customers don't stop needing help at 5pm. CallCast handles calls around the clock, escalating only when necessary.
Overflow handling
When your queue explodes, CallCast absorbs the overflow. No more hold music, no more abandoned calls.
FAQ automation
Password resets. Order status. Return policies. Let AI handle the repetitive questions so your team handles the complex ones.
Proactive outreach
Don't wait for customers to call with problems. Reach out about shipping delays, service updates, or satisfaction checks.
Results that matter
24/7
Availability
85%
First-call resolution
60%
Cost reduction
Ready for 24/7 support?
Start your free trial and see how CallCast can transform your customer support.
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