Surveys & Feedback
Nobody fills out your survey. Everyone answers the phone.
Email surveys get 5–10% response rates, and the people who reply aren’t representative of your whole audience. Phone conversations get 40%+, and capture the nuance a checkbox never will. CallCast makes thousands of survey calls a day, listens to the answers, and asks the follow-up when someone says “kind of.”
8x
response rate vs. email
CallCast pilots
85%
complete the full survey
once they pick up
3min
average conversation
depth without the drag
The problem
You need to know what customers actually think, but they won’t tell you. Email surveys get deleted. Online forms get abandoned halfway through. And the handful who do respond aren’t the ones you’re worried about. Meanwhile, phone research with humans costs $50+ per completed survey and takes months.
How CallCast fixes it
CallCast has real conversations with thousands of people at the cost of email surveys. It asks your questions, listens to the answers, and follows up when a response is vague. “It was fine” becomes “It was fine, but the wait time was frustrating.” You get the depth of phone research with the scale and speed of digital, in English, French, Yoruba, Hausa, Swahili, and more.
What you can do
Customer satisfaction that goes deeper
NPS tells you there’s a problem, not what it is. CallCast has an actual conversation where customers explain what’s working and what isn’t, in their own words, and asks why when the answer is vague.
Market research at scale
Focus groups give depth but not scale. Surveys give scale but not depth. CallCast gives you both, thousands of real conversations, transcribed and categorized automatically.
Post-purchase & post-event check-ins
Catch people while the experience is fresh, after a purchase, an event, or a training. CallCast surfaces problems early, before they turn into a public review, and shows people you actually care.
Community & beneficiary feedback
NGOs and government programs need to hear from the people they serve. CallCast reaches those who never fill out an online form and speaks to them in their own language.
Find out what your customers actually think.
Run a pilot survey and see the difference between checking boxes and having conversations.