Nobody fills out your surveys. Everyone answers the phone.
Email surveys get 5-10% response rates. The people who do respond aren't representative of your whole audience. Phone conversations get 40%+ response rates and capture the nuance that checkboxes never will. CallCast makes thousands of survey calls a day.
The problem
You need to understand what customers actually think, but they won't tell you. Email surveys get deleted. Online forms get abandoned halfway through. And the people who do respond aren't the ones you're worried about. Meanwhile, doing phone research with humans costs $50+ per completed survey and takes months.
How CallCast fixes it
CallCast has real conversations with thousands of people at the cost of email surveys. It asks your questions, listens to answers, and asks follow-ups when responses are vague. "It was fine" becomes "It was fine, but the wait time was frustrating." You get the depth of phone research with the scale and speed of digital surveys.
What you can do
Customer satisfaction that goes deeper
NPS scores tell you there's a problem. They don't tell you what it is. CallCast has actual conversations where customers explain what's working and what isn't, in their own words.
Market research at scale
Focus groups give you depth but not scale. Surveys give you scale but not depth. CallCast gives you both: thousands of real conversations, analyzed automatically.
Post-purchase check-ins
You sold them something. Now find out if they're happy before they post a review. CallCast follows up after purchases, surfaces problems early, and shows customers you actually care.
Community and beneficiary feedback
NGOs and government programs need to understand the communities they serve. CallCast reaches people who don't fill out online forms and speaks to them in their language.
Employee pulse checks
Anonymous forms get generic answers. CallCast conducts conversational check-ins where employees actually open up about what's working and what needs to change.
Event and training feedback
Post-event surveys get ignored. A quick phone call the next day catches people while the experience is fresh and gets real feedback, not just "it was fine."
Why phone surveys work better
Conversations capture nuance that checkboxes miss. When someone says "kind of," CallCast asks why.
Outbound or inbound. Call your audience, or give them a number to call when it's convenient for them.
Responses transcribed and categorized in real-time. You see patterns as they emerge, not weeks later.
Multilingual by default. Reach people in English, French, Yoruba, Hausa, Swahili, and more.
Results that matter
8x
Response rate vs. email
85%
Complete the full survey
3min
Average conversation
Find out what your customers actually think.
Run a pilot survey and see the difference between checking boxes and having conversations.